Namaste! I'm Rutuja
I believe that behind every software contract there’s a human relationship that needs clarity, trust and care.
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For the past nine years, I’ve worked across SaaS and BFSI, supporting global teams and Fortune 500 brands in Retail, Healthcare, Lifestyle, CPG, Manufacturing and Education.
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My journey has taken me from engineering to managing multi-million-dollar portfolios at giants like Siemens and Sprinklr — but the heart of my work has always stayed the same:
help people succeed and make complex things feel simple.
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I understand logic (read: technology) quickly, and working across industries early in my career taught me to look at problems from different angles and find real, practical value for my clients. I’m also wired to notice where things get stuck and I enjoy shaping those gaps into clear, repeatable systems that work smoothly and sustainably.
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Today, I help founders, early-stage SaaS teams and enterprise leaders build customer success processes that create trust, reduce friction and support long-term product growth.
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​Me beyond work
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Fractional CS Lead
Developer
Use this space to introduce yourself and share your professional history.
I support your team as a growth partner, managing key accounts and shaping customer success approach that delivers lasting results
I will review your current customer data and processes to identify exactly why customers are leaving and give you a tactical roadmap to fix it.
see how
I help early-stage startups build their first onboarding, renewal, and risk-mitigation playbooks to ensure consistency as you scale.
Here's how I can support your team
Flexible engagement models for start-ups and scale-ups
Nitin Varshney
Head of Product, Kris@Work
She handled some of our toughest accounts, managing escalations and renewal turnarounds with impressive ownership, clear communication, and a steady, solutions-focused approach. Rutuja has a strong ability to build trust with clients, navigate complexity, and bring cross-functional teams together to drive outcomes. She’s proactive, thoughtful, and always willing to go the extra mile.