Work Background

Enterprise-focused Senior Customer Success Manager with 9 years of experience driving predictable renewals, adoption, and expansion across large-scale SaaS portfolios.

 

Managed $5M+ ARR and led global programs for Fortune 500 brands including AutoZone, National Geographic (Disney), Jefferies, Siemens, Circle K, NASDAQ, FM Global, Bloomberg, Chobani and Boston University. 

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Specialised in value realisation, risk modeling, executive alignment, and stabilising complex multi-region accounts to deliver consistent NRR and long-term customer advocacy.